Shipping and Returns

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed–it will include your order number. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

Orders can take up to 10 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. 

Where We Ship

We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses.

Thank you so much for your patience as we expand our international presence.

Shipping Costs

Standard shipping (3-5 business day transit) on all orders. Please note that order processing may take up to 10 business days after the order is placed for standard shipping.

Expedited shipping is $15 for UPS 2nd Day Air and $25 for UPS Next Day Air. Expedited shipping is only available to shipping addresses within the contiguous United States.

Taxes

Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page

Return Policy

Returns on items eligible for returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. To return an item follow the directions below:

For returns:

1- For a full refund or exchange, you will need to return the item and contact us by email at support@laggard.co. Please include the order number in your communication.

2- You will receive a pre-paid shipping label. Print the pre-paid shipping label, affix it to your package and take the package to a drop-off location. Please note that the return label fee is USD$5 which will be deducted from your refund. Pack return items in original condition with return form and send to:

 

Laggard.Co

P.O. Box XXX

3213 Ladson Road

Ladson, SC 29456

Late Returns

Any item returned after 30 days of receipt is not eligible for refund.

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less the return label fee if applicable. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.